Abridged Terms and Conditions for Liquid Home internet packages
The Customer is referred to as "I", “You”, “Your” ”Party” or “Customer” and Liquid Telecommunication Rwanda Limited trading as Liquid Intelligent Technologies is referred to as "We", “Us”, Our” “Party” or “Liquid Intelligent Technologies” these Terms and Conditions
- I am knowingly and willingly signing up for Liquid Home internet services powered by Liquid Intelligent Technologies.
- I select the package that I have ticked overleaf at the indicated price billed monthly in advance and will ensure that the installation fees and service charges are paid in full prior to commencement of these services.
- I am aware and agree that national and international voice call charges will be billed based on Liquid Intelligent Technologies ’s voice tariffs.
- The services hereunder will commence from when I sign this form and continue for a period of 12 months (initial term) renewable automatically from year to year.
- Your account unless otherwise provided in writing is pre-paid and for each payment you get unlimited usage for a 30-day period (subject to our usage policy on https://rw.liquidhome.tech/usage).
- Your invoice and receipt will be generated once you renew your subscription.
- The top up options are available on your personalised portal which you can access by singing in. You will receive the login password to your portal in a separate email, but in case this is not received, you can reset your password by clicking "forgot my password". Please ensure that your portal login is working correctly since you will need it to top up your subscription before expiry. You will also ensure that Liquid Intelligent Technologies has your correct billing and contact details at all times. This will help us to promptly send you your receipts once you top up and any communication pertaining to your service.
- You are encouraged to pay on or before the expiry date of your service to avoid disconnecting your service. Should you default or fail to make the prescribed monthly payments by the due date, Liquid Intelligent Technologies reserves the right to disconnect the services.
- Payment can be made online even when the service has been disconnected as access to your portal is not interrupted.
- Liquid Intelligent Technologies will upload my tax invoice (EBM) onto my portal after payment has been received. It is my responsibility to check and download my invoice on my self-care portal and ensure that Liquid Intelligent Technologies has all my details including Tax Identification Number (if required).
- Either Party may terminate the services here under any time during the Initial Term or Renewal Term by providing the other Party with at least one (1) calendar month written notice.
- Liquid Intelligent Technologies reserves the right to terminate the services with immediate effect in case the customer uses the services in a manner that adversely affects its network, services to other customers, engages in fraud or any illegal conduct.
- All equipment installed by Liquid Intelligent Technologies at the Customer’s premises shall remain the property of Liquid Intelligent Technologies. Customer shall ensure that the equipment belonging to Liquid Intelligent Technologies is secure at all times.
Wi-Fi disclaimer
Wi- Fi coverage is unique to every House/Building. Liquid Intelligent Technologies will use its best efforts to provide useful and reliable internet service. As a customer you acknowledge that Wi-Fi utilizes public, unlicensed radio-frequency spectrum. As such, Wi-Fi is subject to external interferences, environmental influences, and other factors and variables beyond our reasonable control. Performance and coverage may be affected by.
- Transmission and download speed and accuracy.
- Network congestion by other devices on your network.
- Performance of your computer, table PCs, Smartphones and other devices, configuration, functionality of your Wi-Fi devices and wireless cards (including, but not limited to memory, storage and other limitations).
- Physical obstruction and distances between your Wi-Fi Access point and the Wi-Fi network. This may be your Building design, construction materials and the distance to intended coverage areas, especially to outdoor areas and detached buildings.
- Availability of electric power.
- Transmission and equipment limitations failures, maintenance or repair.
- User error
Wi-Fi may also be interrupted, refused limited or curtailed for these reasons. We are not responsible for lost data or misdirected due to these and other foreseeable and unforeseeable factors.
Network speed is an estimate and there is no guarantee of the speed at which your Wi- Fi device will operate.
In certain circumstances repeaters are required to extend Wi-Fi coverage. Extension of Wi-Fi coverage outside the default coverage of the CPE provided by Liquid Intelligent Technologies is at customer cost.
The services offered are optimised for residential use and provide the best performance outside business hours. The specified speeds are maximum speeds and subject to Liquid Intelligent Technologies fair usage policy on https://rw.liquidhome.tech/usage.
These terms and conditions shall be construed in accordance with the laws of the Republic of Rwanda and the language governing the terms and conditions is English. Any legal action or other legal proceedings, enforcement of any provision relating to these terms and conditions shall be referred to courts of competent jurisdiction in Kigali.
If any provision of these terms and conditions is held to be invalid or unenforceable pursuant to judicial decision, the remainder of these terms and conditions shall remain valid and enforceable according to its terms.
I acknowledge that Liquid Intelligent Technologies will process my personal data as necessary for the performance of these terms and conditions and for compliance with applicable laws and regulations. Such processing will be carried out in accordance with Liquid Intelligent Technologies’ Privacy notice which is available at https://rw.retail.liquid.tech/home/privacy-policy and which the Customer confirms by signing these terms & conditions that they have read and understood the same. The customer agrees that the processing of their personal data is necessary for Liquid Intelligent Technologies to perform its contractual obligations to the customer.
Liquid Intelligent Technologies will have in place adequate technical and organizational security measures such as identifying reasonably foreseeable internal and external risks to personal data under Liquid Intelligent Technologies’ possession or control and maintaining appropriate safeguards against the identified risks so that the confidentiality of this processing complies with the applicable data protection and privacy legislation.
For the purposes of these terms “personal data” shall have the meaning set out in the Law relating to Protection of Personal Data and Privacy.
